Refund Policy / 退款政策

Last updated / 最后更新日期: 28 Dec 2025

At 23overseaspurchase, we aim to provide high-quality products and excellent customer service.

在 23overseaspurchase，我们致力于提供高品质的商品和优质的客户服务。

Please read this Refund Policy carefully before making a purchase.

请在购买前仔细阅读本退款政策。

1.  Products / 商品

• All items are strictly non-refundable and non-exchangeable.
  所有商品均不可退换。
• Refunds or exchanges are only applicable if:
  
• The wrong item was delivered
• The item arrived damaged, spoiled, or contaminated upon delivery (proof required within 24 hours).
  仅在以下情况下可退换货：
• 发错商品
• 商品在送达时损坏、变质或污染（需在 24 小时内提供照片证明）

Note / 注意：

Due to the nature of food products, we are unable to accept returns for freshness, taste, or personal preference reasons.

由于食品的特殊性质，因口味或新鲜度原因无法退换货。

• Shipping fees are non-refundable unless the return is due to our error.
  除非因本店原因退货，运费不可退还。

2. How to Request a Refund / 如何申请退款

To request a refund or exchange:

如需申请退款或换货，请：

1. Contact our customer service at @IG 23overseaspurchase

1. Provide your order number, product details, and photos if applicable.
   提供 订单号、商品信息，并在适用情况下附上照片
2. Follow our instructions to return the product (if applicable).
   按照我们的指示退回商品（如适用）

Refunds will be processed to the original payment method within 7 business days after approval.

退款将在批准后 7 个工作日内退回原支付方式。

4. Important Notes / 注意事项

•  Products cannot be returned due to taste or preference.
  商品因口味或个人喜好不可退换。
• Ensure that the shipping address and contact details are correct to avoid delivery issues.
  请确保收货地址及联系方式正确，以免影响配送。
• We reserve the right to refuse any refund request that does not meet the above conditions.
  不符合上述条件的退款申请，本店保留拒绝的权利。